StraightTalk FAQs

What does unlocked mean?

Unlocked means that the phone is not configured or programmed to any specific provider network. With an unlocked phone you can access multiple networks by changing the SIM card.


Where can I get my phone unlocked? What are my options?

Over the air, Retail or Via Mail

Where can I Buy unlocked phones?

Many retailers such as Walmart and Best Buy sell unlocked phones as well as carrier locked phones. Please consult your local retailer for availability.

I purchased a Service Plan and can’t find my PIN - where is it?

Your PIN is located on the back of your Service Plan Card. To find the PIN on your Service Card, simply locate and scratch off the gray strip on the back of your card. Scratch off the gray strip in order to reveal your 15 digit Service Card PIN.

How do your International Long Distance Rates compare to the competition?

The rates are quite competitive. For more information, please visit: https://www.straighttalk.com/wps/portal/home/shop/serviceplans/unlimitedinternational

How do I find out what the Pay-As-You-Go rates are to specific countries and call destinations?

More information is available here: https://www.straighttalk.com/wps/portal/home/shop/serviceplans/unlimitedinternational

How can I tell if my phone will work?

SIM card will only work with an AT&T or T-Mobile compatible or unlocked GSM phone. For CDMA phones, click here to check compatibility. To activate your service, you will need a Straight Talk Unlimited 30-day Service Plan card or credit card. Some data services may not be available with all wireless devices. BlackBerrys and branded TracFone, SafeLink, NET10 or Straight Talk phones will not work with this program. For GSM phones, in order for your phone’s data services to work, you must update your APN data settings, also called the Access Point Name. SIM card and Service Plan are not refundable.

Please note that all services may not work with every device.

What is GSM?

Global System for Mobile communications is the most popular standard for mobile phones in the world. Its promoter, the GSM Association, estimates that 80% of the global mobile market uses the standard GSM, which inc over 3 billion people across more than 212 countries and territories. The ubiquity of the GSM standard has been an advantage to both consumers (who benefit from the ability to roam and switch carriers without switching phones)

What is CDMA?

CDMA stands for Code Division Multiple Access and is a competing cell phone service technology to GSM. In the United States, two of the four leading mobile network operators use CDMA.

What is 3G?

3G is the generic term for third-generation wireless networks. Analog was 1G, Digital was 2G, and 3G is the third-generation platform for innovative, high-speed products and services. 3G makes staying connected faster, easier, and more fun, with increased speed for Web browsing, downloading content, attachments, video, playing games, and much more.

Can I download music, photos and videos to my phone?

Yes, depending on the specific capabilities of your device. All services may not work with every device.

Can I side load content to my phone?

Yes, if your handset has a media player then you can side load media into the memory card by loading the content directly from a computer.

Can my phone be used as a modem?

No. That is not permitted. Please refer to our Terms and Conditions.

What plans are available?

$45 for 30 Days of Unlimited Talk, Text, Data & 411.

Where do you have coverage?

Please view our http://www.straighttalk.com/Coverage

Will I be charged more for domestic long distance calls?

There are no additional charges for domestic long distance calls or texts.

Are there roaming charges?

No.

Can I text message a friend who’s not on this service?

Yes!

How many characters can a text message contain?

Text messages can contain up to 160 characters including spaces in each message. If a message is longer than 160 characters, it will be delivered in multiple messages.

Can I set up an email account on my phone or access personal e-mail?

Yes, if your phone allows it.

Do I have to sign a contract?

No.

Can I bring my own phone number?

Yes. You may transfer your telephone number from another company to Straight Talk online. To port in your existing telephone number to your Straight Talk SIM, the number you are porting must be active with your current service provider.

You need to request Straight Talk to port in your number, and Straight Talk process your request in your behalf. In order to request the transfer and initiate the activation process, please go to http://www.straighttalk.com/Activate and select the radio button option "Activate my phone with a number transferred from another company."

Is there an activation fee?

Never!

Do I need to manually program the phone?

For GSM devices, in order for your phone to work, you will need to update your APN (Access Point Name) found in your phone’s data settings. Some services, such as MMS or Browsing, may not work if you cannot make the required change to your handset. CDMA devices do not need to be programmed.

To activate online:

https://www.straighttalk.com/Activate

Is there an early termination fee?

No

How do I make payments online with a debit card?

https://www.straighttalk.com/Refill

For live customer service & technical service:

http://www.straighttalk.com/Support

To manage your account online:

https://www.straighttalk.com/MyAccount

How long does it take to move my existing mobile number to your service?

The transferring of your phone number might take a few hours; however, if there are any delays from your current wireless carrier, the transfer process could take up to 7 days and in the case of landline numbers, transfers may take up to 30 days.

Can I move my existing landline phone number to your service?

Yes, as long as it is still active.

Do I get charged for 411 calls?

No.

I want to change my number to something else - can I do that?

Yes. Please contact Support for assistance, at (855) 222-2355.

How do I reset my Voice Mail Pass Code?

To reset your pass code, call your Voice Mailbox and listen to the tutorial. If there are no instructions for resetting the pass code, contact our Customer Care Center at 1-877-430-CELL (2355) to speak to a representative.

Does my plan support International Roaming?

No.

Can I send international text messages?

Yes, however you must purchase the International Long Distance service.

Can I use my Blackberry with your service?

No.

Will my service work overseas?

No.

If my account is deactivated because I didn’t Refill before my Service End date, do I need to acquire a new SIM card to reactivate my account?

No, as long as the account is Reactivated within 145 days a new SIM card is not needed.

Is International Calling available?

Yes. For more information, please visit https://www.straighttalk.com/wps/portal/home/shop/serviceplans/unlimitedinternational

Which countries are included in the ILD plan?

For more information, please visit https://www.straighttalk.com/wps/portal/home/shop/serviceplans/unlimitedinternational

How do I find out what the rates are to specific countries and call destinations?

For more information, please visit https://www.straighttalk.com/wps/portal/home/shop/serviceplans/unlimitedinternational

Are there any restrictions?

SIM card & network access codes will only work with compatible GSM or CDMA devices. To activate your service, you will need a Straight Talk Unlimited 30-day Service Plan card or credit card. Some data services may not be available with all wireless devices. BlackBerrys and branded TracFone, NET10, Straight Talk, SafeLink, or Telcel America phones will not work with this program. For GSM devices, in order for your phone’s data services to work you must update your APN data settings, also called the Access Point Name. SIM card and Service Plans are not refundable.

If I have a CDMA phone do I need to program my APN data settings?

No. You will not need to program your data settings.

How do I know if I have a compatible CDMA phone?

Click here to check your phones compatibility. Please also note, the CDMA Bring Your Own Phone program does not support 4G LTE, Blackberry phones or branded TracFone, NET10, Straight Talk, SafeLink, or Telcel America phones.